Return Policy
We want you to be satisfied with your purchase from 3DFly. If you have any concerns or issues with the 3D printer filament you received, please review our Return Policy below for instructions on returning or exchanging products.
1. Eligibility
1.1 Defective or Damaged Products : We accept returns and provide refunds or exchanges for defective or damaged products.
1.2 Return Period : To be eligible for a return, you must initiate the return process within 3 days from the date of delivery.
1.3 Proof of Purchase : You must provide proof of purchase, such as an order number or receipt, when requesting a return.
2. Return Process
2.1 Contact Customer Support : Before returning a product, please contact our customer support team at support@3dfly.co.in to inform them about the issue and initiate the return process.
2.2 Return Authorization : Our customer support team will provide you with instructions and a return authorization (RA) number, if applicable, which must be included with your returned product.
2.3 Packaging and Condition : Please ensure that the product is returned in its original packaging or a suitable equivalent to protect it during transit. The product must be in unused and resalable condition.
2.4 Return Shipping : You are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure that the returned product reaches us safely.
3. Refunds and Exchanges
3.1 Refund Process : Once we receive and inspect the returned product, we will notify you of the status of your refund. If approved, the refund will be processed to the original method of payment within [X] business days.
3.2 Exchanges : If you prefer to exchange the product for a replacement, please indicate this in your return request. Exchanges are subject to product availability.
If you have any questions or need assistance with our Return Policy, please contact our customer support team at support@3dfly.co.in. We are here to help you resolve any issues you may encounter.
Note : This Return Policy is subject to change without prior notice. Please review the policy periodically for any updates.